FAQs - Frequently Asked Questions

Domestic

Items that are in stock will be dispatched within 3 working days.  Wherever possible, I will purchase overnight shipping, however, if you are in the South Island or at a rural address, please expect delivery to take a little longer.

International

ittykins is located in New Zealand and all international orders will be shipped with tracking.  Items that are in stock will be dispatched within 3 working days. 

If there is no shipping available to your location, please email me at selina@ittykins.com and I will find the best shipping cost options for you.

ittykins pieces are handcrafted and often customised – for this reason returns are not accepted for change of mind.  However, if there is a quality issue, please see “Quality Guarantee” FAQ for information about returns.

Please note: these items have not undergone safety testing and are not recommended for use by children under 3 years of age as some pieces contain small parts.  It is recommended these items are used for gentle play for older children to ensure the items stand the test of time.

Items are handmade which does mean that there is some variation between items.  These products are designed with gentle play in mind, however, if you are not happy with the quality of a product please get in touch so we can address the issue for you.  If there is a fault that isn’t caused by rough handling, a refund or replacement will be organised.

We are currently focusing on two different scales; 1:12 scale and 1:18 scale.  

1:12 scale is the most common “miniatures” scale.  It is 1/12 of the size of regular sized items which is roughly half the size of Barbie items.  The adult figures in this scale are around 15cm/6inches.

1:18 scale is smaller and is compatible with lots of popular dollhouse and toy brands such as Sylvanian Families, Lundby and KMart items.  The adult figures in this scale are around 10cm/4 inches tall.

Your sensitive information is used to create, process and send your order.  We may also retain your email address in order to contact you with promotions and other ittykins related information.